Free Returns & Exchanges

Your happiness comes first. That’s why all returns and exchanges at Maitea are 100% free — no stress, no hidden costs.
If something isn’t right, simply start your return or exchange through our [return portal].

1. Return Window
You have 30 days from delivery to decide if it’s the perfect fit. After 30 days, returns are no longer possible — thank you for supporting a small, independent brand like ours.

2. What Can Be Returned

  • Items must be unused, unworn, and in original condition

  • Please include all original packaging: cotton pouch + organza bag

  • Custom or personalized items can only be returned if defective

3. How It Works

  1. Select “Return” or “Exchange” in the [return portal]

  2. You’ll get a prepaid return label by email

  3. Once your item arrives and passes inspection, we’ll issue your refund or send your exchange — completely free

💍 Exchanges are available for the same product in another size, or for any item of equal, greater, or lower value.

4. Refunds

  • Approved refunds are issued within 1–2 business days to your original payment method

  • If an item is used, damaged, or missing packaging, we may need to issue a partial refund (we’ll always be upfront with you)

  • Refunds don’t apply to final-sale or custom items, unless defective

5. What Can’t Be Returned

  • Worn, used, or damaged items

  • Items without original packaging

  • Items not properly handled or cared for

  • Requests made more than 30 days after delivery

💛 Thanks for being part of the Maitea family. We’re here to make sure your jewelry feels just right — from first click to final sparkle.