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Return Policy

At Maitea, your satisfaction means the world to us!
We understand that sometimes things don’t work out as planned, so we’ve made our return process as simple and hassle-free as possible.

To return an item, do it easily through your account Here

If you need to return an item, no worries! Here’s everything you need to know:


Return Period
You have 30 days from the day you receive your order to decide if it’s the perfect match for you. If it’s not, we’re here to help you with a return or exchange. (Please note: After 30 days, we’re unable to accept returns due to our small-business nature.)


Eligibility for Returns
To ensure we can process your return smoothly:

  • Items should be unused, unworn, and in their original condition.
  • Don’t forget to include the Maitea cotton pouch with your return.
  • Customized or personalized items cannot be returned unless there’s a defect – but we’re confident you’ll love them!

How to Start Your Return
We’ve made it easy:

  • Simply click the “Initiate Return” button in our footer.
  • Once your return is approved, you’ll get a confirmation email with all the details.

Refunds
Once we receive your returned item, we’ll inspect it and notify you about the status of your refund:

  • Approved Refunds: Refunds will be processed and credited back to your original payment method within 5–10 business days.
  • Partial Refunds: In some cases (e.g., items not in original condition), we may issue a partial refund.
  • Non-Refundable Items: Sale items or custom-made products are not eligible for refunds.

Exchanges
Received something defective or damaged? Let us fix that for you! Reach out within 30 days, and we’ll send you a replacement at no additional cost.


Return Shipping Costs
As a small business, we kindly ask that customers cover return shipping costs. Thank you for your understanding and support!


Exceptions
Here’s what’s not eligible for returns:

  • Sale items or products from special promotions.
  • Items damaged by mishandling or improper care.

If you have any questions or need assistance, our friendly support team is here to help! Reach out anytime at Support@maitea.de.

Thank you for being part of the Maitea family – we’re here to make your experience wonderful! 💛