Changed your mind? No problem - you can return or exchange your piece within 30 days of purchase.

For a full refund, please return it in original condition (no visible signs of wear) and pack it the way you received it to help prevent scratches in transit.

📦 Returns

Returning or exchanging at Maitea is simple: just use our Maitea Returns Portal and find your order with your order number + email address or your postal/ZIP code.

Return shipping (based on order value):

If your order total after the return stays at €40 or more, return shipping is free. If it falls below €40, a €3 return shipping fee applies - we automatically deduct it from your refund, so there are no extra steps.

Important: If you have already paid the shipping fee for your order, your first return per order is free of charge. This applies regardless of how many items you return.

Returns outside of Germany: Returns must be individually arranged and the costs covered by the customer. Unfortunately, we currently have no way to generate return labels ourselves. We appreciate your understanding while we work on a solution in the meantime.

Want to avoid return fees completely?

If you choose a gift card as your refund method, the return fee is waived and you get 10% extra value on top 💖

Sustainability & multiple return shipments:

Please try to send returns in one parcel per order. For a second return shipment from the same order, we charge €3 (automatically deducted from your refund).

🔄 Exchanges

Not the right size, color, or design? No worries - your first exchange is always free.

If you choose an item with a higher value, our Maitea Portal will automatically show the difference you need to pay.
If you choose an item with a lower value, we’ll refund the remaining amount.

Your new piece ships as soon as we receive your exchange.

Note: Please bundle exchanges per order. Any additional exchange from the same order is charged a €3 shipping fee.

Exchanges outside of Germany: Exchanges must be individually arranged and the costs covered by the customer. Unfortunately, we currently have no way to generate return labels ourselves. We appreciate your understanding while we work on a solution in the meantime.

💳 Refunds

As soon as your return arrives with us, we’ll process your refund right away.

👉 Start your return or exchange here