Impressum

At Maitea, we take pride in the quality and craftsmanship of our jewelry and want you to enjoy it worry-free. We offer a 2-year warranty to cover manufacturing defects and ensure your satisfaction. Please see all details below.

Quick Facts

Warranty Coverage: 2 years for stainless steel, PVD-coated stainless steel, and sterling silver items.

Replacements: If a defect is found, we will replace the item or provide one of equal value.

Returns: Damaged or defective items may be returned by mail for inspection and resolution.

Jewelry Care: Some tarnishing of sterling silver is natural and can be cleaned easily. Gold-coated silver will eventually revert to silver, as it cannot be permanently waterproof.

Warranty Coverage

Steel and PVD-Coated Steel Jewelry

Covered for 2 years against manufacturing defects, such as material flaws or issues with coating adhesion. This includes discoloration and tarnishing of any form.

Please note that steel jewelry usually lasts much longer than that, even though our warranty is only 2 years.

Sterling Silver Jewelry

Covered for 2 years against defects in materials and workmanship.

Guaranteed to maintain its natural silver color. Only when exposed to salt water or extreme conditions might silver turn black. The guarantee does not cover silver turning black, as this is a natural process of silver under exposure to salt or other elements.

Clasps, Chains, and Closures

Covered for 2 years against breakage due to manufacturing defects.

Gemstone Settings

Covered for 2 years against loosening or displacement of stones due to manufacturing issues.

Exclusions and Limitations

Gold-Coated Sterling Silver: The warranty does not cover the fading or wearing of the gold coating. It is impossible to coat silver in a permanently waterproof way. The speed at which the jewelry reverts to silver depends on use and personal body pH levels.

Size-Adjustable Sterling Silver Rings: Breakage caused by excessive bending or misuse is not covered. These rings must be adjusted gently to ensure durability.

Normal Wear and Tear: Scratches, tarnishing, fading, or discoloration caused by daily use, exposure to chemicals, or improper care are excluded.

Lost or Stolen Items: Maitea cannot replace lost or stolen jewelry.

Unauthorized Modifications: Repairs or alterations performed by non-Maitea personnel void the warranty.

How to Obtain Warranty Service

To request warranty service:

Contact Maitea at support@maitea.de with your proof of purchase.

Provide photos and a description of the issue.

Ship the defective item to Maitea for inspection at:

Maitea GmbH

Gabriel-Max-Str. 21

10245 Berlin

If the claim is approved, we will:

Replace the defective product with the same or a similar item of equal value, or

Issue a partial or full refund if a replacement is not possible.

Note: Maitea reserves the right to determine warranty coverage based on the inspection of the item. Your jewelry is crafted to be cherished for years, and proper care will ensure its longevity.

Thank you for choosing Maitea!