Terms of Service – Maitea GmbH

Operator:
Maitea GmbH
Gabriel-Max-Str. 21, 10245 Berlin, Germany
VAT ID: DE369234337

By purchasing products through the Maitea website, you enter into a contractual relationship with Maitea GmbH.
The following terms apply to all deliveries within Europe.

Contact Information

For any questions or complaints regarding orders placed on our website, you can reach us at:

📧 support@maitea.de
🌐 Via the “Contact” section on our website

Dispute Resolution

If a complaint cannot be resolved to your satisfaction, you may use the Online Dispute Resolution (ODR) platform provided by the European Commission.
This platform offers a free, out-of-court option for resolving disputes related to online purchases within the EU.
Participation is voluntary for both parties.

Privacy Policy

Protecting your data is our top priority.
By purchasing from our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal data.
Please read our Privacy Policy carefully before placing your order.

Terms of Sale

Scope

These terms apply to all orders placed through our website.
By placing an order, you agree to receive notifications, communications, and other information electronically.
We may update these terms from time to time. Any changes apply only to orders placed after the date of the update.

User Account

If you create an account, you are responsible for keeping your password secure and for all activity carried out under your account.

Placing an Order

To place an order, you must:

• Agree to these Terms of Service and our Privacy Policy

• Provide accurate personal and payment details

• Be the authorized holder of the payment method used

Once you add items to your cart and proceed to checkout, your order constitutes a binding offer to purchase.
Before completing your purchase, you’ll have the opportunity to review and confirm all order details.

Order Processing & Contract Formation

After placing your order, you’ll receive an order confirmation email. This does not constitute acceptance of your order.
The contract is concluded only once you receive a shipping confirmation, which may cover all or part of your order.
You may cancel your order at any time before the shipping confirmation is issued.

Pricing, Shipping & Taxes

All prices include VAT but exclude shipping fees.
Shipping costs depend on your delivery address and method and are displayed during checkout.
All charges are shown transparently before you confirm your order.

Payment

We accept various payment methods, including Visa, MasterCard, PayPal, and others.
Payment is processed according to your selected method.
Orders may be canceled if payment authorization is not received.

Delivery

Standard delivery: 1–2 business days for in-stock items.
Orders are shipped with DHL, and you’ll receive a shipping confirmation via email.
If delivery fails due to incorrect address information, the order will be returned to us.

Product Availability

Products are sold on a first-come, first-served basis.
If an item is unavailable at the time of shipping, it will not be included in the contract, and no charge will apply.

Right of Withdrawal

You have the right to withdraw from your purchase within 30 days of receiving your order.
To exercise this right, please contact us by email or post.
Your withdrawal is valid if you send your notice within the 30-day period.
Return shipping costs are your responsibility.
Once we receive your withdrawal, we will refund your payment, including shipping costs, within 30 days.

Returns & Refunds

In addition to your statutory right of withdrawal, we offer a 30-day return policy.
If you’re not completely satisfied with your purchase, you can return it in its original condition.
Customized or personalized items are excluded from this policy.

Warranty & Legal Rights

You have statutory warranty rights.
In case of defects, you may request repair, replacement, or a refund.
Our products are considered free from defects when they meet the agreed specifications at the time of delivery.

Liability

Maitea GmbH’s liability is limited to the purchase price of the product.
We are not liable for indirect or consequential damages, except in cases of intent, gross negligence, or where liability is required by law.

Severability Clause

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.