Faq

Your jewelry is guaranteed not to tarnish, but if it ever does, please reach out to us! At Maitea, you are covered with a two-year color guarantee. You can simply return piece, and we’ll replace it with a new one, completely free of charge.

Great question! This depends on the material.

All the materials we work with are designed to be water and sweat-resistant.

Feel free to wear your 925 silver jewelry while swimming, showering, and washing your hands. 

Stainless steel and gold-coated stainless steel jewelry can even be worn in swimming pools or the sea.

You’ll receive an email with detailed product care instructions after ordering – or check out our material and product care guides *here*.

And if you want to learn even more, we regularly update our blog with posts about jewelry materials and product care. Check it out *here*.

Yes, you can! These pieces are sweat-resistant, making them the perfect companion for your gym sessions and active lifestyle.

We offer free shipping on all orders over 30€

Otherwise you can choose between express shipping for an additional 3,50€ or standard shipping for 2€

Orders with standard shipping will be delivered in 2-4 working days. 

Orders with express shipping will be delivered in 1-2 working days if you order before 3 p.m.

Please note that orders are processed from Monday to Friday, excluding public holidays.

We use DPD and Deutsche Post for both standard and express shipping. 

Returns are processed via Deutsche Post.

If you have any specific queries regarding shipping, don’t hesitate to contact our team and we’ll see what we can do for you!

You can track your order using the link provided in the shipping confirmation email we sent you, or simply log in to your Maitea account.

Your jewelry will arrive in a soft, eco-friendly, and reusable Maitea cotton bag. If you’re buying for someone else, but in case you have a special request, don’t hesitate to ask away.)

We ship in flat cardboard boxes that fit easily into any post box - saving you an unnecessary trip to the post office! Once you’ve opened up your order, you can reuse or recycle the cardboard packaging.

We currently ship Europe-wide.

As soon as we’ve packaged up your Maitea order, we’ll get it straight in the mail for you. We aim to be as speedy as possible so you never have to wait long to wear your new jewelry. As a guide, processing and shipping usually take us just 1-2 days in total.

If you wish to exchange an item purchased you’ve purchased, that’s no problem! You can return unwanted items up to 14 days after you purchase them, no questions asked.

Click Here to return your item. Once we receive the returned jewelry, we’ll process your refund and a confirmation will be sent via email. Transfers can take up to 3 working days depending on your bank. 

In the meantime, simply re-order the items you want instead. If you need help picking a new item, please get in touch - we love advising our customers on what jewelry we think would work for them.

You can return your item at no extra cost within 14 days of placing your order. 

Simply click Here

Once we receive the returned item, we’ll process your refund and a confirmation will be sent via email. Transfers can take up to 3 working days depending on the bank.

If your order is lost or damaged, please let us know and we’ll help you out in finding a solution.

You can contact us by email, WhatsApp, or through our website contact form!

Usually, sets must be returned or exchanged as a whole.

Having said that, making you happy is our priority and if you’re not satisfied with part of the set, we’ll try our hardest to find a solution! Contact us to see what we can do for you.

If an item doesn’t fit you, simply return it within 30 days of when you made your purchase.

Click Here to return an item.

Then, simply order the item you want in the correct size.

You can find size guides in every product description that will help you find the perfect fit. 

But you can also order our ring sizer completely free of charge!

If it’s stainless steel, gold-coated stainless steel or 925 Sterling silver then yes, you can! These pieces are sweat-resistant, making them the perfect companion for your gym sessions and active lifestyle.

This depends on the material – you can check what material your jewelry is made of in its product description and your order confirmation.

Gold-coated silver jewelry:

This material is not waterproof. Even if you treat it with care, it will always return to silver at some point! This is a normal trait of gold-coated silver jewelry. Because of this, our warranty doesn’t cover gold-coated silver jewelry turning silver.

What we can guarantee: it will never turn black, green, or pink. 

Treat your gold-coated silver jewelry with care and its gold coating will last longer. 

We tell you exactly how to do that in our product care instructions we send you by email!

Maitea 925 Silver:

This material does not change color. 

It might tarnish slightly after a few years or when exposed to salt and humidity for extended periods. 

But this isn’t a problem because you can always clean silver jewelry to make it look brand new again.

Read more about how to clean your silver jewelry in Maitea Academy page.

Maitea Steel and gold-coated steel jewelry:

With this jewelry, you’re covered with a two-year warranty against tarnishing, corrosion, and color fading.

But from our experience, it’ll last way longer than just two years. Rest assured, your steel jewelry will be with you for a very long time!

In case your steel jewelry tarnishes, please don’t hesitate to contact us

Absolutely. We prioritize your comfort and safety, meaning all of our products are nickel-free. This ensures that they’re 100% hypoallergenic and suitable for even the most sensitive skin types.

Zero allergic reactions to Maitea jewelry have been reported. However, if you do experience an unusual reaction to one of our pieces, you’re eligible for a full refund. If this happens, please contact us.
If you want to learn more about the materials we use and why, check out Maitea Academy.

We use Surgical & Recycled stainless steel, coated with PVD technology, and 925 sterling silver, coated with 18-carat gold with 0.5 microns thickness.

You can find out which material an item is made of by checking its product description or your order confirmation. For more details on the materials we use, take a read of our blog post *here*.