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Terms of Service

Parties and Policies

The Maitea website is operated by Maitea GmbH, located at Gabriel Max Str.21, 10245 Berlin, Germany, with the Umsatzsteuer Identifikationsnummer (VAT ID): DE3692345337. Products that you purchase through the Maitea website are sold to you by Maitea GmbH.

These terms of sale apply to deliveries made by Maitea's website within Europe.

Contact Details: Maitea's team will assist you with any questions or complaints regarding orders placed on Maitea's website.

For orders and deliveries to Germany: You can contact Maitea's team either by email (Support@maitea.de) or directly through Maitea's website using the different interfaces available under "Support".

We strive to resolve any of your complaints. Should we not succeed in doing so, each party has the right to take further steps via the ODR platform. This ODR platform, operated by the European Commission, is an online platform intended to provide trade and end customers in the EU the opportunity to settle disputes in online trade out of court. This dispute resolution option is free of charge, and there is no obligation for either party to participate.

Privacy Policy: Maitea GmbH firmly believes in protecting the privacy of users. Purchasing goods on Maitea's website requires you to agree to the website's privacy policy. Please read Maitea's privacy policy to learn more about how personal information is collected and used from users of Maitea's website.

Your purchases of any Maitea GmbH products on Maitea's website are governed by the following terms of sale:

1. About these Terms of Sale: These Terms of Sale apply to all orders and purchases ("Products") made on Maitea's Website. By making purchases on Maitea's website, you consent to all declarations of intent, notifications, disclosures, and other communications being made available electronically. This is subject to any legal requirement that such notices be in writing. These Terms of Sale may change from time to time, and the current effective date is stated on Maitea's website. All changes in the Terms of Sale will apply to all orders placed on or after the Effective Date, provided that the amended Terms of Sale were reflected on the Website as the current Terms. Before placing an order for any Products, you will be given a reasonable opportunity to review these Terms of Sale, which you must then agree to.

When you create a user account (personal user ID or username), you are responsible for keeping your password confidential and limiting access to your password. You agree that you are responsible for all activities and purchases made through your account.

3. Placing an Order: In order to purchase products, you must:

  • Have accepted these Terms of Sale and Maitea's Website Privacy Policy.
  • Provide your name and address, telephone number, email address, payment details, and other required information.
  • Provide a valid delivery address.
  • Be the holder or authorized holder of a valid debit/credit card to make debit/credit card payments.
  • Be the holder of a valid PayPal account to make purchases using PayPal.

You can place an order by clicking the "ADD TO CART" button and proceeding to the checkout page. Your order(s) is considered an offer to purchase the product(s) under these Terms of Sale. All orders are subject to acceptance by Maitea GmbH, who reserves the right to refuse to accept any order for any reason, including suspicious or fraudulent orders. You will be given the opportunity to review your order(s) and agree to the terms of sale, review the total price, delivery charges, and correct any input errors before confirming the order(s) on the "Summary and Review Page." After reviewing your order(s) and confirming the details, you must click on the "Order with obligation to pay" button to finalize the purchase.

5. Order Processing and Contract Conclusion: After completing your order(s) on Maitea's website, Maitea's team will send you an email confirming receipt of the order(s) and providing details of the ordered product(s) ("Order Receipt Confirmation Email"). This email does not constitute acceptance of your order(s); it is merely a confirmation that Maitea GmbH has received them. Maitea's team will inform you on the product information pages, but no later than the summary and review page, whether the relevant product(s) is/are in stock. The contract between you and Maitea GmbH only comes into effect when Maitea GmbH has informed you by email that all or parts of the product(s) is/are available and have been sent ("Shipping Confirmation Email"). You will receive a copy of these Terms of Sale in the order confirmation email. However, it is advisable to download, save, and/or print a copy of your order confirmation and these Terms of Sale for your records. Before you receive your Dispatch Confirmation email, you have the option to cancel your order at any time by contacting Maitea's customer support: Support@maitea.de.

6. Pricing, Shipping and Handling, Fees, and Taxes: The price invoiced for a product is the one that appears on the individual product information/presentation page when the order is placed and also appears on the summary and review page. This price is also stated in your order confirmation email. The prices for the products are inclusive of VAT and/or other applicable taxes but exclude the cost of shipping and handling. Separate charges for shipping, handling, and associated VAT or other taxes will be displayed on the summary and verification page before completing your order and in your order receipt confirmation email. The shipping costs are based on the delivery location and method selected during the checkout process.

7. Payment: Payment must be made through one of the following methods, which you can select during the checkout process: VISA, MasterCard, Sofortüberweisung, PayPal, advance payment (Google Pay or Apple Pay), or Klarna (invoice). Depending on the payment method used, the payment will be processed in one or two steps. For credit cards (Visa, MasterCard), an authorization is made at checkout. If Maitea GmbH does not receive authorization, the order may be canceled. The value of your purchase(s) will be settled with the respective card or payment method after Maitea GmbH has sent you the shipping confirmation email. With the payment methods Sofortüberweisung and PayPal, the value of your purchase(s) will be paid as soon as you finalize the order. An invoice fee of EUR 0 per purchase on account is charged. In the event of a delay in payment, interest on arrears will be due in accordance with Section 288 of the German Civil Code. The assertion of a higher default damage remains reserved.

8. Delivery: Allow 3-4 working days for standard delivery of goods that are in stock and 1-2 working days for expedited delivery if payment is received before 3 pm on the day of your order. In any case, delivery will take place within 30 days of sending the shipping confirmation email. Maitea GmbH reserves the right to use another delivery agent at the same or lower cost to deliver your order. Each delivery is preceded by an invoice sent to you by email. If you delay or fail to receive the delivery without a good reason after being notified of an attempted delivery, or if you provide an incorrect address leading to an unsuccessful delivery, the order will be sent back to Maitea GmbH. Orders in Germany are shipped with standard and express shipping via DPD and UPS. Returns are made via DPD. Maitea GmbH may not be held liable for delays or non-performance caused by circumstances beyond their control, such as acts of terrorism or war, strikes, emergencies, transportation failures, power or utility failures, earthquakes, or other natural disasters.

9. Product Availability: Maitea GmbH makes every effort to have all the products available for purchase on Maitea's website. This effort is based on a "first-in-first-out" and "as long as available stock permits" principle. Maitea GmbH will inform you on the product information pages, but no later than the summary and review page, whether the relevant product(s) is/are in stock. If the product you have ordered is not in stock, the contract between you and Maitea GmbH will NOT come into effect, and the product in question will not be included in the dispatch confirmation email.

10. Compatibility, Product Information: Ensure that the products you purchase are fit for your purposes. Please use Maitea's website as the authoritative reference when checking compatibility. In the event of any inconsistency between Maitea's website and any other website or source of information, the compatibility information displayed on Maitea's website at the time of purchase shall prevail. If you purchase goods that require compatibility, you are responsible for documenting the compatibility information displayed on Maitea's website. If the products you received do not match your order or if your delivery was incomplete or damaged in transit, contact Maitea's team immediately for assistance via email (Support@maitea.de) or live chat on the website.

11. Passing of Risk: The risk of accidental loss or deterioration of the products purchased by the customer passes to you as the buyer as soon as the seller or a designated person for shipment has handed over or delivered the goods to you.

12. Right of Cancellation, Withdrawal, and Refund: You have the right to revoke your contract declaration within fourteen days of receiving the goods without giving reasons. To exercise your right of withdrawal, you must inform Maitea GmbH of your decision to withdraw from the contract through a clear statement (e.g., a letter sent by post or by email). The cancellation period is deemed met if you send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. The right of withdrawal does not apply to goods that are not prefabricated and for which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs. In the event of an effective withdrawal, you must send back the goods received to Maitea GmbH without undue delay and no later than fourteen days from the day you informed them of the cancellation. You are responsible for the direct costs of returning the goods. Maitea GmbH will reimburse you for all payments received, including delivery costs, within fourteen days of receiving notification of your cancellation. The repayment will be made using the same means of payment you used for the original transaction, unless expressly agreed otherwise.

13. Additional Right to Return and Refund/Exchange: You may return any product purchased from Maitea's website for a refund within 14 days of receipt if you are not completely satisfied. This right does not apply to products purchased as part of a promotion with a special return policy or items manufactured according to your specifications or tailored to your personal needs. In order to return goods under this policy, you must send an email to Support@maitea.de with the relevant details. Failure to return products under this right of return may result in charges for the direct collection of the product, and Maitea GmbH may claim damages if products are returned in a used or damaged condition. After receiving and checking your returned goods, Maitea GmbH will process the refund and notify you by email. Please allow up to three (3) days after receipt of the acknowledgment email for the refund to be processed.

14. Warranties and Legal Rights: You have statutory warranty rights in accordance with applicable laws. If the purchased goods are defective, you may request supplementary performance (elimination of the defect or delivery of defect-free goods), revoke the contract, reduce the purchase price, or claim damages according to applicable laws. The purchased goods are free of material defects if they have the agreed quality at the time of the transfer of risk. If the quality has not been agreed, the goods are free of material defects if they are suitable for the use stipulated in the contract or normal use and have a quality usual for goods of the same type. This includes properties that the buyer can expect based on public statements or advertising made by the seller or its agents. The warranty period is two years.

15. Liability: These terms of sale represent the full scope of the obligations and liability of Maitea GmbH regarding the sale of products. Maitea (Mayar Hammour) shall not be liable for economic loss, loss of data, loss of goodwill, or any special, indirect, consequential, or punitive damages, unless expressly agreed otherwise. These limitations of liability do not apply to damage to life, limb, or health, liability for damage caused intentionally or through gross negligence, liability under the Product Liability Act, and liability for fraudulent misrepresentation. The limitations of liability also do not apply to breaches of cardinal obligations, i.e., essential obligations of the contract that, if violated, would jeopardize the achievement of the purpose of the contract. However, liability for slightly negligent breaches of cardinal obligations is limited to typical and foreseeable damage.

16. Severability Clause: If any provision of these Terms of Sale is deemed unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions. The illegal, void, or unenforceable provision shall be replaced by a valid and enforceable provision that comes as close as possible to the economic purpose of the illegal, void, or unenforceable provision.