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Warranty

At Maitea, we place great importance on the quality and craftsmanship of our jewelry so you can enjoy it with peace of mind. We offer a 2-year warranty covering manufacturing defects to ensure your satisfaction.

Summary:

  1. 2-year warranty on stainless steel, PVD-coated stainless steel, and sterling silver against manufacturing defects.
  2. Replacement or equivalent product in case of defects. Return defective items by post for review.
  3. Jewelry care: Tarnishing of silver is natural and easy to clean. Gold-plated silver reverts to its silver base over time.
  4. Not covered: Fading of gold plating, damage due to improper handling, normal wear and tear, loss, or theft.
  5. How to claim: Contact support@maitea.de with proof of purchase, photos, and a problem description.

 


Warranty Coverage and Conditions

The warranty period is 2 years for stainless steel, PVD-coated stainless steel, and sterling silver. If defects are identified, we will replace the item or provide an equivalent product. Defective items can be returned by post for review and resolution.


Jewelry Care

  • Tarnishing of sterling silver is a natural process that can be easily removed with a silver cleaning cloth or gentle cleaning products.
  • Gold-plated silver develops a natural patina over time and reverts to its silver base as it is not permanently waterproof. This is not a defect but a normal characteristic of the material.
  • Stainless steel jewelry, regardless of color, is highly durable and can be worn while washing hands, showering, or swimming. Should the material discolor within the 2-year warranty period, you are covered under the warranty.

Detailed Warranty Coverage

Stainless Steel and PVD-Coated Stainless Steel:

  • 2-year warranty against manufacturing defects, including material issues or coating adhesion problems.
  • Discoloration and tarnishing are also covered.
  • Note: Stainless steel typically lasts much longer, but the warranty is limited to 2 years.

Sterling Silver:

  • 2-year warranty against material and workmanship defects, ensuring the natural silver color remains intact.
  • Note: Contact with saltwater or extreme conditions may cause silver to blacken. This natural process can be easily cleaned and is not covered under the warranty.

Clasps, Chains, and Fastenings:

  • 2-year warranty against breakage due to manufacturing defects.

Stone Settings:

  • 2-year warranty against loosening or shifting of stones caused by manufacturing defects.

Exclusions and Limitations

  • Gold-Plated Sterling Silver: The warranty does not cover fading or wear of the gold plating, as silver cannot be made permanently waterproof. The rate at which gold plating wears off depends on usage and individual skin pH levels.
  • Adjustable Silver Rings: Breakage caused by excessive bending or improper use is not covered. These rings should be adjusted carefully to ensure durability.
  • Normal Wear and Tear: Scratches, tarnishing, fading, or discoloration due to daily use, chemical exposure, or improper care are excluded.
  • Loss or Theft: Maitea does not replace lost or stolen jewelry.
  • Unauthorized Alterations: Repairs or modifications by unauthorized parties void the warranty.

How to Claim Your Warranty

  1. Contact Maitea at support@maitea.de with proof of purchase.
  2. Provide photos and a description of the problem.
  3. Send the defective item to:
    Maitea GmbH
    Gabriel-Max-Str. 21
    10245 Berlin

After approval of your claim, we will:

  • Replace the defective product with the same or a similar product of equal value.
  • Offer a partial or full refund if a replacement is not possible.

Note: Maitea reserves the right to determine warranty coverage based on the inspection of the item.


Your jewelry is designed to be cherished for years. With proper care, it will remain durable and beautiful. Thank you for choosing Maitea! 💛