Shipping Policy
Maitea GmbH Shipping Policy
At Maitea, we’re committed to providing you with reliable and eco-friendly shipping solutions. Below is an overview of our shipping process, costs, delivery times, and policies regarding tracking, returns, and more.
You can track your package Here
1. Shipping Carriers & Methods
We ship all orders using DPD and DHL for both domestic and international deliveries. You can choose from the following options:
- Standard Shipping
- Express Shipping
- International Shipping
2. Shipping Costs
- Domestic (Germany): We offer a flat shipping rate for all domestic orders.
- International: Shipping costs vary depending on the destination country. Please check our checkout page for exact pricing.
- Free Shipping: We are working on introducing free shipping offers. Stay tuned for future updates!
3. Estimated Delivery Times
- Germany: 2-3 business days
- Europe: 3-5 business days
- International: 5-7 business days
Please note: These delivery times are estimates, and Maitea GmbH is not responsible for delays due to courier issues.
4. Handling & Processing
All orders are processed on the same day and dispatched the following business day. If an order is placed on a weekend or public holiday, it will be processed the next business day.
5. International Shipping
We ship globally with no restricted locations. Please be aware that international customers may be subject to customs duties, taxes, or fees, which are not covered by Maitea GmbH.
6. Packaging & Tracking
- Packaging: Our commitment to sustainability is reflected in our eco-friendly, biodegradable packaging, ensuring a zero-waste shipping experience.
- Tracking: Every order is shipped with a tracking number, which will be provided to you via email once your package has been dispatched.
7. Lost, Delayed, or Damaged Packages
- Lost or Delayed Packages: Maitea GmbH is not responsible for lost or delayed shipments once the package has been handed over to the carrier. We recommend contacting the shipping carrier directly for resolution.
- Damaged Items: Maitea GmbH does not cover items damaged during shipping. However, if you receive a faulty or incorrect item, you are eligible for a replacement. Please contact us within 30 days of receipt.
8. Returns & Exchanges
We offer a 30-day return guarantee. If you wish to return a product, the following conditions apply:
- Returns must be requested within 30 days of receiving your order.
- Return shipping costs are the responsibility of the customer, as we are a small business and cannot absorb these costs.
- All returned items must be in their original condition.
If you have any further questions regarding our shipping policy, please don’t hesitate to contact us. Thank you for choosing Maitea <3
At Maitea, we take pride in the quality and craftsmanship of our jewelry and want you to enjoy it worry-free. We offer a 2-year warranty to cover manufacturing defects and ensure your satisfaction. Please see all details below.
Quick Facts
Warranty Coverage: 2 years for stainless steel, PVD-coated stainless steel, and sterling silver items.
Replacements: If a defect is found, we will replace the item or provide one of equal value.
Returns: Damaged or defective items may be returned by mail for inspection and resolution.
Jewelry Care: Some tarnishing of sterling silver is natural and can be cleaned easily. Gold-coated silver will eventually revert to silver, as it cannot be permanently waterproof.
Warranty Coverage
Steel and PVD-Coated Steel Jewelry
Covered for 2 years against manufacturing defects, such as material flaws or issues with coating adhesion. This includes discoloration and tarnishing of any form.
Please note that steel jewelry usually lasts much longer than that, even though our warranty is only 2 years.
Sterling Silver Jewelry
Covered for 2 years against defects in materials and workmanship.
Guaranteed to maintain its natural silver color. Only when exposed to salt water or extreme conditions might silver turn black. The guarantee does not cover silver turning black, as this is a natural process of silver under exposure to salt or other elements.
Clasps, Chains, and Closures
Covered for 2 years against breakage due to manufacturing defects.
Gemstone Settings
Covered for 2 years against loosening or displacement of stones due to manufacturing issues.
Exclusions and Limitations
Gold-Coated Sterling Silver: The warranty does not cover the fading or wearing of the gold coating. It is impossible to coat silver in a permanently waterproof way. The speed at which the jewelry reverts to silver depends on use and personal body pH levels.
Size-Adjustable Sterling Silver Rings: Breakage caused by excessive bending or misuse is not covered. These rings must be adjusted gently to ensure durability.
Normal Wear and Tear: Scratches, tarnishing, fading, or discoloration caused by daily use, exposure to chemicals, or improper care are excluded.
Lost or Stolen Items: Maitea cannot replace lost or stolen jewelry.
Unauthorized Modifications: Repairs or alterations performed by non-Maitea personnel void the warranty.
How to Obtain Warranty Service
To request warranty service:
Contact Maitea at support@maitea.de with your proof of purchase.
Provide photos and a description of the issue.
Ship the defective item to Maitea for inspection at:
Maitea GmbH
Gabriel-Max-Str. 21
10245 Berlin
If the claim is approved, we will:
Replace the defective product with the same or a similar item of equal value, or
Issue a partial or full refund if a replacement is not possible.
Note: Maitea reserves the right to determine warranty coverage based on the inspection of the item. Your jewelry is crafted to be cherished for years, and proper care will ensure its longevity.
Thank you for choosing Maitea!