Shipping Policy
At Maitea, we’re dedicated to providing reliable, eco-friendly shipping solutions to make your shopping experience smooth and sustainable. Below is everything you need to know about our shipping process, costs, delivery times, and policies.
You can track your package anytime by clicking here.
1. Shipping Carriers & Methods
We partner with DPD and DHL to deliver your orders both domestically and internationally. You can select from the following options:
- Standard Shipping
- Express Shipping
- International Shipping
2. Shipping Costs
- Domestic (Germany): Flat-rate shipping for all domestic orders.
- International: Costs depend on the destination country and will be shown at checkout.
- Free Shipping: We’re working on introducing free shipping offers soon – stay tuned!
3. Estimated Delivery Times
- Germany: 2–3 business days
- Europe: 3–5 business days
- International: 5–7 business days
Please note: These are estimated times. Delays caused by couriers are beyond Maitea’s control.
4. Handling & Processing
Orders are processed on the same day they’re placed and dispatched the next business day. Orders made on weekends or public holidays will be processed the following business day.
5. International Shipping
We ship worldwide without restrictions! However, international customers may incur customs duties, taxes, or fees, which are not covered by Maitea GmbH.
6. Packaging & Tracking
- Sustainable Packaging: Your order will arrive in our eco-friendly, biodegradable packaging – designed to reflect our commitment to sustainability.
- Order Tracking: A tracking number will be emailed to you once your package has been dispatched.
7. Lost, Delayed, or Damaged Packages
- Lost or Delayed Packages: Once your package is handed to the courier, we are not responsible for lost or delayed deliveries. For assistance, please contact the courier directly.
- Damaged Items: While Maitea cannot cover damage caused during shipping, we’ll replace faulty or incorrect items free of charge if you contact us within 30 days of receiving your order.
8. Returns & Exchanges
We offer a 30-day return policy for your peace of mind.
- Requests must be made within 30 days of receiving your order.
- Customers are responsible for return shipping costs as a small-business policy.
- Returned items must be in their original, unused condition.
If you have any questions or need assistance, our friendly team is here for you. Feel free to reach out anytime.
Thank you for choosing Maitea – we appreciate your trust and support! 💛